Return Period

You may request a return within 30 days of receiving your order.

Eligibility for Return

  • Items must be unused, in their original packaging, and in the same condition that you received them.

  • Proof of purchase (order number or receipt) is required.

  • Certain items such as perishable goods, personalized items, final-sale products, digital products, and gift cards are not eligible for return.

Return Process

  1. Contact us at info@leozinpic.com with your order number, photos of the item, and the reason for return.

  2. Our support team will provide return instructions and a return authorization.

  3. Ship the product back to the address provided by our team.

Shipping Costs for Returns

  • If the return is due to our error (defective or incorrect item), we will cover the return shipping cost.

  • If the return is for any other reason (e.g., change of mind, wrong size ordered), the customer is responsible for the return shipping costs.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days to your original payment method.

  • Shipping charges (if any) are non-refundable.

Exchanges

  • We only replace items if they are defective or damaged.

  • Exchanges for reasons such as change of mind, color, or style are not accepted.

Late or Missing Refunds

  • If you haven’t received a refund after 7 business days, check your bank account again.

  • Then contact your credit card company or bank, as it may take additional time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at info@leozinpic.com.


Contact Information


Email: info@leozinpic.com
Phone: +1 (315) 275-2505
Address: 18 Maryvale Dr, Webster, NY 14580, USA