Return Period
You may request a return within 30 days of receiving your order.
Eligibility for Return
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Items must be unused, in their original packaging, and in the same condition that you received them.
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Proof of purchase (order number or receipt) is required.
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Certain items such as perishable goods, personalized items, final-sale products, digital products, and gift cards are not eligible for return.
Return Process
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Contact us at info@leozinpic.com with your order number, photos of the item, and the reason for return.
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Our support team will provide return instructions and a return authorization.
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Ship the product back to the address provided by our team.
Shipping Costs for Returns
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If the return is due to our error (defective or incorrect item), we will cover the return shipping cost.
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If the return is for any other reason (e.g., change of mind, wrong size ordered), the customer is responsible for the return shipping costs.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days to your original payment method.
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Shipping charges (if any) are non-refundable.
Exchanges
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We only replace items if they are defective or damaged.
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Exchanges for reasons such as change of mind, color, or style are not accepted.
Late or Missing Refunds
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If you haven’t received a refund after 7 business days, check your bank account again.
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Then contact your credit card company or bank, as it may take additional time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, please contact us at info@leozinpic.com.
Contact Information
Email: info@leozinpic.com
Phone: +1 (315) 275-2505
Address: 18 Maryvale Dr, Webster, NY 14580, USA